Responsible Gaming at Pelican Casino for Players in Germany

Gambling should be entertainment, no more and no less. At Pelican Casino we take the protection of our players seriously and want the game to remain an enjoyable pastime for you. On this page, players in Germany will find all the important information on how to stay in control, what tools we provide, and where to find support should playing ever become a burden.

The most important principle first: gambling is an offering exclusively for adults aged 18 and over. It is not a way to earn money, settle debts or solve problems. Anyone who keeps this framework in mind and plays thoughtfully can enjoy the offering without it becoming a danger.

Healthy gaming behaviour begins with clear limits you set for yourself before you even start. Decide how much money and how much time you want to invest, and stick to it, regardless of whether you're currently winning or losing. Chasing losses is one of the clearest warning signs and should be avoided at all costs.

Always regard the amount you stake as money for entertainment, the way you'd spend it on a trip to the cinema or a meal out. Never stake money you need for rent, bills or living expenses. And take regular breaks: anyone who plays for hours without interruption easily loses their sense of time and stake.

Problematic gaming behaviour often develops gradually, which is why it helps to know the typical signs. Honest self-reflection is the first and most important step here. From time to time, ask yourself whether your gaming behaviour is still within a healthy range.

Possible signs include:

• You play with money that was actually intended for other purposes.
• You try to win back losses through further bets.
• You play longer or more often than you originally planned.
• You hide your gaming behaviour from family or friends.
• Playing affects your mood, work or relationships.
• You feel restless or irritable when you can't play.

If you answer yes to one or more of these questions, it doesn't necessarily mean a serious problem exists. It is, however, a good occasion to pause and rethink your habits. In such a case, use our protective tools or seek a conversation with a counselling service.

No one has to face a gambling problem alone. In Germany there are independent, free and confidential points of contact that specialise in advice and support for gambling addiction. These organisations work neutrally and stand by those affected as well as their relatives.

Points of contact in Germany:

• BZgA (Federal Centre for Health Education): offers free and anonymous counselling on the subject of gambling addiction.
• Gambling addiction telephone counselling: on the nationwide hotline 0800 1 37 27 00, free of charge and anonymous.
• check-dein-spiel.de: an online service from the BZgA with self-tests and counselling options.
• Player protection organisations such as GamCare or Gamblers Anonymous offer international support and self-help groups.

Don't hesitate to make use of these services. A phone call or a message can be the first step back toward a healthy relationship with the game. Our support team is also there for you if you'd like to set up a self-exclusion or adjust your limits.

The protection of minors is a top priority for us. Access to our offering is permitted exclusively to persons aged 18 and over, and we verify the age of our players as part of verification. Should minors in your household have access to your devices, we recommend additional protective measures.

Filtering software such as Net Nanny or GamBlock can block access to gambling sites on shared devices. Also keep your login credentials secure and never leave your account logged in when other people have access to your device. Responsibility begins with each individual, and together we ensure that gambling stays where it belongs: with adults who play consciously and of their own free will.